Refund Policy

Clear guidelines on refunds and cancellations.

Important: Digital products are non-refundable once delivered.

Eligibility for Refunds

You may request a refund in the following cases:

Order not delivered within 24 hours
Wrong product delivered due to our error
Duplicate payment for the same order
Technical error causing failed transaction

Non-Refundable Situations

Refunds will NOT be issued for:

Wrong player ID or server provided by you
Change of mind after successful delivery
Delivery delays due to game server issues
Orders already claimed or redeemed

Refund Process

To request a refund, contact our support team with your order ID and payment proof. Refunds are processed within 3-5 business days and credited back to your original payment method or wallet balance.

Contact Support

For refund requests or questions, email us at:

support@korouofficial.in

Last Updated: January 2025